No one enters the pet grooming business wanting to spend their time behind a desk and doing paperwork. You venture into pet grooming because of your interest in dogs – and maybe also in cats. You are happy connecting with your four-legged pals and seeing the satisfied look on pet parents’ faces as you show your work. You enjoy working with your personnel to provide excellent care. Pet grooming software can minimize your time performing administrative functions so you can focus on what you actually like to do.
Here are the most important advantages of using software for your pet care business:
Less Missed Appointments
You hate implementing a “missed appointment policy” as that would cost your clients extra. But while you want to do what’s good for them, missed appointments can cost you some too. What’s great is that pet grooming software fixes this problem by letting you set appointment reminders. Your clients can select email or SMS, while you decide when to send them reminders (a week before, a day before, etc.).
Sitting at a desk, and talking on the phone and booking appointments is aged. Pet grooming software provides the flexibility for tracking and updating your appointments from practically any device – laptop, tablet, cellphone or what have you. Need to remain on the grooming floor? Want to grab a coffee? Those days of trying not to forget to make updates once you get to your desk – they’re over.
Efficient Customer File Keeping
Pet grooming software lets you manage customer data in a more organized manner. Try reading online reviews of dog grooming services and you may find that a very usual complaint is about groomers losing their pets’ files or not remembering previously provided services. This just isn’t possible with pet grooming software. All your customers’ information will go into one place. You can scan through every appointment and the services or products that were provided or requested on their last visit. In other words, it’s going to be a professional, stress-free and even pleasant experience each time.
Improved Client Care
Using pet grooming software as part of your daily routine improves the quality of your customer care. Clients of today are looking for a seamless experience made possible not just by people but by the right technology too. When you use software, you’re sending them a very important message – that you keep their best interest at heart. It builds up your efforts to wow them with service that is consistently friendly, honest, and competent.
Watching your performance is vital to your ongoing growth as a business. Pet grooming software is helpful in tracking primary success indicators, like how many new customers you have each month, how many of your old customers are still around, how often they come, how much of your merchandise is sold per month, and so on. These data can be used to determine changes that might be necessary to provide better services and improve your business as a whole.